FAQs

Do you accept orders from countries outside the USA?
We do handle orders from outside the USA on a case-by-case basis. If you would like to order and ship your product to a location outside the USA, please contact us so that we can assist you with this. 

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-9 Days.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business days, please contact us.

Holiday seasons are particularly busy, especially around Christmas and New Years. Between November through January, please expect longer timelines for production and shipping. 

I am not in love with my order, can it be returned? What if there is an issue?
We aim to offer a smooth shopping experience for our buyers and this includes our returns process! We offer a 100% money-back guarantee, if the product is defective or damaged.  Please notify us if you have received a defective or damaged products as soon as possible, but no later than 30 days. Depending on the product, we will provide further instructions on the returns process. Contact us immediately with details of your return request so that we can assist you better. 

Please refer to our return policy for complete details.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it is shipped. For personalized items, please note that once we start producing your item, we are unable to cancel your order. 

I have entered an incorrect address, what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. If the given address is wrong we can change the address to the correct one prior to shipment. Once the order is shipped, you will need to work with the courier service to update the address.

I have a question that wasn't answered, can you please help?
Absolutely! Please contact us and we will be happy to assist you in any way we can.

Due to the volume of emails we receive, we recommend that you include your order number and explain the problem clearly so we can assist you promptly.